hipaa-compliant telemedicine apps

Hipaa-compliant telemedicine apps telehealthtelemedicine software review Aetonix Systems

hipaa-compliant telemedicine apps

Before getting into more details of Aetonix systems, We must admit that out of all the research we have done for telehealth telemedicine platforms till now , the transparency of information about his organization is excellent. They have updated all information on their website which makes easy for us to bring details for you as doctors to understand the company before initiating an commercial transaction. So thumbs up to their team .

Aetonix was founded in February 2014 with a mission to address the increasing demands for caregiving solutions for home caregivers and for those in group facility settings, regardless of geographical distance between caregiver and the cared for. Aetonix soon launched aTouchAway, a face-to-face communication platform ready to revolutionize the way that families, healthcare professionals and those receiving care complete their circle of care.

When Aetonix founder’s 83-year-old aunt was suffering from Alzheimer’s disease, she found it difficult to let family and healthcare professionals know what she needed, leading to problems with her care, and feelings of isolation.

Michel was concerned, and realized his aunt wasn’t the only person with these common problems that arise with aging, Alzheimer’s and dementia, and other types of healthcare issues.

Aging Populations  Icon of bar chart with arrow going up from left to right demonstrating the aging population in North America

The population is aging and North America is predicted to be home to more than 84 million people over the age of 65 by the year 2030. As such, the demands on our health care systems and our caregivers increase every year.

Inspiration Icon of lightbulb with light flickering to demonstrate Michel Paquet, founder of Aetonix had an idea to help those with complex care needs

With this knowledge, Michel became inspired to do something about it, to make the world a bit better for his aunt and every other person with complex care needs.

Aetonix Systems is a remote patient monitoring company that provides healthcare organizations with both hardware and software to manage remote complex care management. Via multiple vital signs measurement devices, tablets or cell phones, and its aTouchAway platform, Aetonix enables clinicians, caregivers and family members to form a circle of care around the patient.

By use of video calling, reminders, resources and forms, it lets authorized users to build customized care pathways for patients. It is most commonly used for patients suffering from multiple chronic diseases, such as diabetes, COPD and heart failure. The vital signs such as blood glucose, oxygen saturation level and blood pressure of the patient are transmitted remotely to a clinician dashboard, where they can intervene as necessary but also build workflows to administer any care plan that includes virtual calls and questionnaire assessments.

It also is used in acute care to coordinate pre-operative, peri-operative and post-operative care coordination, where it is important to achieve same-day discharges, if possible.

In the wake of COVID-19, aTouchAway has been deployed in hospital ICUs. Patients who have reached a critical stage are able to virtually communicate with their families via a tablet preconfigured with the software. The ICU staff create a record for each patient and add their family members. The family members download the app and can schedule a video call with their loved ones.

Hospitals and clinics alike are enabling their patients to remotely self-screen via a questionnaire on aTouchAway. If they test positive, they are scheduled for a virtual assessment where a clinician triages them via a video call. If the patient is determined to be at high risk, an on-site testing is scheduled, or they are transferred to a specialist for further screening.

For residents of nursing homes and long-term care facilities, their families are using aTouchAway at this point to maintain communication with them. As physically visiting them is not possible at the time due to these facilities being on lockdown, the family members ship a preconfigured tablet to them that is loaded with aTouchAway. The home screen is locked with the pictures of the family members, and the residents call them with just a tap on the picture.

There is no fear of the resident exiting the app as the home screen is locked. Reminders to call or take medications are sent by family members to their loved ones. Late adopters of telehealth such as private physician’s offices also are using aTouchAway to maintain communication with their patients. They use the multiple-way video calling feature to consult with patients, and upload their educational materials into the library which is shared with the patients.

Solutions

  • Care Transition
  • Chronic Disease Management
  • Reaching Isolated Patients
  • Monitoring Home Patients
  • Pathways of Care

Aetonix Mobile Apps

Mobile Apps are available on IOS and Playstore both platforms.

hipaa-compliant telemedicine apps

The overall rating of this app on Playstore is good which is 4.7 start however the count of reviews are very less. The total app downloads are hardly 1k+

It also has IOS app.

Price : aTouchAway pricing starts at $15.00 per month.There is a free version.aTouchAway offers a free trial. $15.00/month

Per patient pricing – unlimited Circle of Care members free.

Overall  Ratings : So the verdict is out. Our telemedicine experts reviews every bit of information available only specially reviews. This helps bringing the neutral opinion for our beloved doctors to decide whether it is good or not. each specialty. Please bear in mind your own practice workflow and than decide . Overall it looks like you should consider other options before finalizing this for your needs.

  • Ease-of-use
  • Value for money
  • Customer support
  • Features

Social Media Profiles Scan

  • Facebook – https://www.facebook.com/Aetonix  This page has fairly low page likes however good part is that they are updating this page regularly
  • Twitter – There is little higher followers list here and responding to queries and concerns is welcome part of this handle
  • Linkedin Profile – With some 300 followers , it is not that big however their regular updates is good inidacation that they are series about it
  • Instagram Profile – Again the page has very low count of followers but regular updates are welcome

It is little strange that a telemedicine company does not have a youtube channel because the demo videos and success stories must be updated here for prospective clients to review.

Aetonix Dashboards User Guide

1. Login

To log into the Aetonix Dashboards, go to https://dashboards.aetonix.com/. Use your Aetonix account information to access the dashboard according to your status in your organization.  

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Enter the email address associated to your Aetonix account and your password, then click on Login

2. Dashboards Home Page

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In this page you will see all dashboard’s features that you have permissions for. Click on the desired feature to access the page.  

3. Dashboards Dropdown Menu

This is the quick-access 3 striped icon on the top-right of the dashboards. When opened, it allows you to quickly access different functionalities of the dashboard under different categories, such as the User Management, History, and Health. It also allows to access the real-time “Bracelet Overview” mode (see section 6.2). 

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You will find information related to your organization, group, status in the organization, as well as the dashboard’s version. You can also Logout to end the current session and return to the Login page. 

4. Group Management 

4.1 Care Plan Changes

This page allows you to consult a patient’s care plan. To filter the users by name, click Search Names and enter the name of the identified user. To cancel the filter, clear all characters from the search.

telehealthtelemedicine software

4.2 Staff

This page allows you to view the members of your work group and to add a new member if desired. A future member needs an aTouchAway account before they can be added to the group. You can also add a filter to the list to easily find a group member. 

telehealthtelemedicine software

To filter the members by name, click Search Names and enter the name of the identified member. To cancel the filter, clear all characters from the search.  

To remove a member from the group, click the Delete icon. 

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To add a group member, click Add at the bottom of the screen, and enter the required information. Click Done to return to the list. 

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4.3 Form Changes 

This page allows you to see the last changes a user has made in any existing group forms as well as the date and time the change was made.  

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4.4 Live Chat Creation

You can create a Live Chat for your patients to communicate via chat with a group of designated care team members depending on your use case. The patients will be able to initiate a chat session that will notify all members, whoever answers the message first joins the patient’s chat session and can provide assistance. If nobody is available or a chat is requested out of the hours of availability, the chat can be answered the next time a member logs in.

When creating a live chat, you can set up a schedule depending on the availability of the team members, and add members to the chat group. 

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To delete a member, click on the delete button https://desk.zoho.com/DocsDisplay?zgId=700929137&mode=inline&blockId=ksor0731c0a0e8b0c4f70beb53f98c0066fa8 next to their name.

4.5 Call Groups

Similarly to the Live Chat functionality, you can create a Call Group for your patients to call a group of designated care team members depending on your use case. The patients will be able to call the group if they need assistance which will notify all members, whoever answers the call first joins the patient’s call and can provide assistance. Depending on each member’s availability settings in aTouchAway, they will receive the call notification only when they are online. 

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To delete a member, click on the delete button https://desk.zoho.com/DocsDisplay?zgId=700929137&mode=inline&blockId=ksor0731c0a0e8b0c4f70beb53f98c0066fa8 next to their name.

4.6 Workflow Auto Start

Depending on your use case, you may need to start a workflow automatically for all patients that join your group for the first time (i.e., when they register using the Registration Link you provided to your group) to start right away with the designated care plan for that group you configured with the Aetonix team.

1. Go to Workflow Auto Start

2. Select the Workflow from the dropdown menu. This menu will show you any available workflows for your organization depending on your configuration

3. Add an ACTOR. This is the contact person that will receive any notifications/prompts to follow up with the patients as they move through the automatic workflow. There can be as many actors as you need depending on your use case

4. Click SAVE

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To delete an actor, click on the delete button https://desk.zoho.com/DocsDisplay?zgId=700929137&mode=inline&blockId=ksor0731c0a0e8b0c4f70beb53f98c0066fa8 next to their name and click SAVE to save the changes. 

4.7 Management Groups

This feature allows to create a group of managers that will have predetermined access to a set number of patients in that same group. 


1. Go to Management Groups
2. Click on Create a Management Group
3. Name the group and enter a description

4. Go to the permissions settings and select permissions for the managers you will add. All permissions can be added (if required) by clicking on Set All Permissions

5. Click on Add a Manager, search for the manager’s name and click on their name to add them. Continue adding as many managers as necessary and click Close when done

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Your group will be set, all you need to do now is add patients to that group so managers have access to their profiles. The next section shows how to create patients and work with existing patients. 

5. User Management 

5.1 Creation/Token

This page allows you to view and edit existing users as well as adding new users. The image below describes the meaning of the icons for each patient. 

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5.1.1 Creating a patient for Tablet Kit

To create a patient that will use a tablet kit, use the Create New User tab. 

You can add the patient being created to an existing User Management Group or add a new manager that will have all permissions by default. (The next section expands on Manager permissions.)

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In this case, the patient was added to the existing Management Group. The Edit button shows their current state (active) and the management group they were added to. 

5.1.2 Creating a patient that will use their own device (BYOD)

To create a patient that will use the aTouchAway app on their own device, you will want to invite them by email. For this, use the Invite by Email tab. 

Enter the patient’s email address, you can add this patient to an existing User Management Group, or add a new manager that will have all permissions by default. (The next section expands on Manager permissions.)

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In this case, the patient was not added to an existing Management Group, but a manager was assigned to them with all default permissions. 

An email will be sent to the patient and it will be marked as “Pending Outgoing Invitation” until they click on the link in the email and activate their account. 

5.2 Managers 

The Managers page (or User Management) provides the ability to add and modify/remove managers that have been assigned to a patient as well as edit their permissions to allow them to manage the user’s profile information such as contacts, reminders, identification information, indicators, notes, and parameters of the equipment (aTouchAway and bracelet) related to the user.

You can filter the lists on both Users and Managers sections to easily find a user or manager.

To add a manager, select your patient, then click on the Add button in the Managers section. Continue adding any more managers as necessary, when done, click on Done.

Click on the Edit button to set the permissions for each manager. Click on Submit when done.

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To remove a manager, click the Delete icon. 

If you have a number of managers that are managing a number of patients in a group, see the 5.7 MANAGEMENT GROUPS section in this guide to set up grouping permissions. 

5.3 User Resources

Resources can be made available to patients for easy access to information, manuals, instructions, educational resources and anything related to their care. To have resources available in your organization, the Aetonix team will upload them into the system and will associate them to your organization.

Once your organization is ready, you can enable resource access at the User Resources page. 

1. Select the patient

2. Click on Add Access to Resources in the Resources section

3. Search for the resource you would like to add for this patient and click on its name to add it. Continue adding as many as necessary and click on Done when ready

To remove a resource, click on the Delete icon next to the resource name.

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5.4 User Thresholds 

Depending on your use case, thresholds will be useful to you to track your patient’s health status. To set up thresholds, go to the User Thresholds section. 

Upon opening, you will be presented with a selection box to select a patient to assign them thresholds.

1. Select a patient or click on Group Defaults to set up default thresholds for all patients in your group

2. Select the threshold and enter the values

3. Click on Submit

4. Optional: Click on Mobile Alert Contacts to assign managers that will receive a notification when a patient is in Low and High risk

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At any time, you can switch to a different patient by clicking on Change Patient. This is helpful when you are setting individual thresholds for multiple patients. 

To delete a threshold, click on the Delete icon. 

5.5 Urgency Contacts

This page allows you to set the contact(s) a patient using a Tablet Kit will call when pressing the Emergency call button on their home screen. 

1. Select the patient 

2. Click on Add in the Respondents section

3. The patient’s managers will be automatically populated in the Available Respondents box, select a manager to add it as a respondent. Continue adding as many managers as necessary

If enabled, the Call in order option will direct the call to the managers in the order that they were added. 

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5.6 User Bracelets 

This page allows you to assign a bracelet to a user and to configure its parameters.

1. Select the patient

2. To establish a bracelet’s connection to the patient’s aTouchAway tablet, enter the bracelet’s MAC address in the appropriate field and click the Save icon.

4. To cancel a bracelet’s connection with an aTouchAway machine, delete the bracelet’s MAC address by clicking the garbage can icon.

5. To transform an aTouchAway tablet to relay mode, choose Yes in the list next to Relay Mode.

6. To determine the actions to be executed during the bracelet’s usage, choose among the options from the lists next to Disconnect ActionFall Action, and Press Action.

Continue repeating the above steps for every patient’s bracelet. 

6. Live Monitoring 

6.1 Availability 

Displays patients by their status. Results can be filtered by All, Online and Offline

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6.2 Bracelet Overview 

This page can also be accessed in the quick access menu at the top right corner of the dashboard page. It allows a real-time overview of the Aetonix systems’ status. 

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Each icon represents a function and can have multiple states. In general, the green colour indicates a normal operation while the red colour indicates a problem or a change of state.  For example, the green battery icon indicates a normal operation, and a red battery icon indicates a low battery and the necessity to replace it. 

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Icon definitions:

https://desk.zoho.com/DocsDisplay?zgId=700929137&mode=inline&blockId=ksor0259186e91aac4fcb867676609b586e5d      Indicates the state of falls. If the icon is red, the person has possibly fallen. 

https://desk.zoho.com/DocsDisplay?zgId=700929137&mode=inline&blockId=ksor00c66474ea419439497e7f0dfcab6b2f9    Indicates the state of the bracelet. If the icon is red, it is possible that the person wearing the bracelet is out of the designated zone (wandering) or the bracelet is disconnected.  

https://desk.zoho.com/DocsDisplay?zgId=700929137&mode=inline&blockId=ksor01f806142f3ee44bca2f38073d43f297c    Indicates the state of emergency calls. If the icon is red, an emergency call is occurring.

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  Indicates the state of the battery. If the icon is red, the battery is low and it is necessary to replace it

https://desk.zoho.com/DocsDisplay?zgId=700929137&mode=inline&blockId=ksor00d776fa345bf41a283137516565a77fb      Indicates the state of the internet connexion. If the icon is red, the aTouchAway system is disconnected/offline

6.3 Health Overview 

You can view all your patient’s workflow statuses as well as their vital signs readings under Health Overview. The box at the top of the list provides a quick summary of patients by High Risk, Low Risk and Normal status.

To filter the patient list, click on View.

To search for a specific patient, type their name on the Search box.

To set up compliancy schedules, go to Compliancy Schedules, select the frequency and click on Done.

You can hide columns from the overview by selecting the values to hide:

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6.3.1 Exporting data of all patients (CSV)

To export the data of all patient’s, click on Export CSV and select the fields to export. You can anonymize the results for patient’s privacy.

Name your export file, and click on Save to download the file:

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6.3.2 Exporting single patient’s data (CSV and PDF)

To export a single patient’s data including the data entered in any group forms (depending on your use case), click on the patients name and you will be taken to the patient’s record.

Click on Export CSV to download the individual’s data in CSV format. Choose date range, name the file and click Save:

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Click on Export PDF to download the data in PDF format. PDF format allows for group forms to be exported if they are available in your organization depending on your use case.

1. Select any health indicators to export

2. Enter a date range and name your file

Optional: Select any additional customizations such as the patient’s file number

3. Select group forms to export. Click on Select All if necessary

4. Select workflows to export. Click on Select All if necessary

Optional: Save Settings as Preset will let you export the customized export for any other patient 

5. Click on Save to download the file

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6.4 FALLING 

This page allows you to view, in real-time, if a person wearing a bracelet has fallen. You will find the patient’s name, their status, the date and time when the fall occurred, as well as the identification number of the device to which the bracelet was connected when the fall occurred.

6.5 URGENCY CALLS

This page allows a real-time view of urgency calls when they occur. You will find the name of the caller, the name of the person called, the state of the call, the date and time at which the call began, and the duration of the call.

The state of the call has four possible forms:

Accepted: the audio/video communication was established between the devices.

Cancelled: the audio/video communication was not established.

Denied: the audio/video communication was not established because the call was refused.

Calling: the audio/video communication is ongoing.

6.6 REMINDERS

This page allows a real-time view of reminder messages’ status. You will find the date and time of the reminder, the pending time, the name of the user to whom it is destined, the status of the reminder, as well as its content.

6.7 WANDERING  

This page allows a real-time view of users’ wandering information. You will find the user’s name, their status, the date and time of the last change of status, and the identification of the last device that located the user.

The wandering status can be one of the following:

In Zone: the user (bracelet) is inside the security zone identified by the organization. Most of the time, this zone consists of inside the building, as well as a small area around the building.

Out of Zone: the user (bracelet) is outside of the security zone identified by the organization.

No Bracelet: no bracelet has been assigned to the user’s aTouchAway tablet.

N.B.: The wandering detection is based on disconnection of the bracelet during the user’s movement. Other causes (low battery, damage, etc.) can cause the disconnection of the bracelet without it indicating wandering.

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6.8 CALLS

This page allows you to see a real-time view of the most recent calls. You will find the name of the caller, the name of the person called, the state of the call, the date and time at which the call began, and the duration of the call. You can filter the results by the caller, the person being called or the day the call started. 

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6.9 BRACELETS 

The Live Monitoring – Bracelets page provides a real-time view of the current actions by a bracelet.  You will find the bracelet which initiated an action, what device it connected to and the time and date when the device connected. 

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7. History 

7.1 User Falls 

This page allows you to view the history of falls of patients using a bracelet. You will find the patient’s name, their status, the date and time when the fall occurred, as well as the identification number of the device to which the bracelet was connected when the fall occurred.

To export the data in a CSV file, click on Report. Select a range of dates for the export, name the file and click on Save to download it. 

7.2 Group Calls

Group Call History shows the history of all the calls made by patients and managers in your group. You will find the name of the caller, the name of the person called, the state of the call, the date and time at which the call began, and the duration of the call. You can filter the results by the caller, the person being called or the day the call started. 

To export the data in a CSV file, click on Report. Select a range of dates for the export, name the file and click on Save to download it. 

7.3 Reminders

Group Reminder History allows you to see and export the history of patient’s reminders. You will find the date and time of reminders being shown and responded, the name of the user to whom it is destined, the content of the reminder as well as the state and response type. Results can be filtered by different criteria shown in the filter section. 

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To export the data in a CSV file, click on Report. Select a range of dates for the export, name the file and click on Save to download it. 

7.4 Wandering

User Wandering History allows to view the wandering history of each user. You can find the name of the user, their status, the date and time of the wandering episode, as well as the identification number of the last device to which the bracelet was connected. You can filter the data by User, Status and Date range.

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To export the data in a CSV file, click on Report. Select a range of dates for the export, name the file and click on Save to download it. 

7.5 Urgency Calls

This page allows you to see the history of urgency calls from users. You will find the state of call, the origin of the call, the date and time of the call, and the duration, the time it took for the call to be answered and the destination. The data can be filtered by Status, Name, Date and Who initiated the call. 

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To export the data in a CSV file, click on Report. Select a range of dates for the export, name the file and click on Save to download it. 

7.6 Form Submissions

Depending on your use case, if forms are being used in your group, the Form Submissions History allows you to view the history of a particular form that has been used. You will be prompted to choose a form upon opening.

Choose a form and you will find the name of the form, the patient (user) name, the name of the person who edited this form (patient or manager), the time the submission was recorded and a View button that will display the data submitted in the form. 

The results can be filtered by User, Editor and Date range. 

The form data can be downloaded by clicking on the View button, then click on Download

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To switch to a different form, click on the Reset button. 

7.7 Workflow Actions

The Workflow Actions History will show the history of the actions performed in a workflow by patients and managers. You will find:

The name of the workflow

The time the action was executed

The Actor name (person who executed the action)

The type of Actor (manager or patient)

The Action name, and

The Data submitted (if any) in the action

The history can be filtered by Workflow name, date ranges for when an action was executed, and actor names.

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8. Health 

The Health section will provide a history of the vital signs your patients have submitted. The different pages in this section will show you the history of:

Activity (steps)

Blood Sugar

Weight

Blood Pressure 

Pulse Oximetry and Heart Rate

Body Temperature

Clicking on any of the pages under this section will allow you to see the name of patient, the measurement values, and the time and date they were recorded. Results can be filtered by User and Date. 

To export the data in a CSV file, click on Report. Select a range of dates for the export, name the file and click on Save to download it. 

All the above information has been updated from https://aetonix.com/ and various online sources. We recommend our users to done their own review before taking any commercial decision. We do not guarantee accuracy of any information.

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