esanjeevani registration registration steps explained


esanjeevani / esanjeevani kerala /esanjeevani registration /esanjeevani opd in kerala explained

esanjeevani registration registration steps explained

eSanjeevani OPD

‘Free online doctor consulting’

National Teleconsultation Service of Ministry of Health and Family Welfare is first of its kind onlineOPD service offered by a country government to its citizens. It aims to provide healthcare services to patients in their homes. Safe & structured video based clinical consultations between a doctor in a hospital and a patient in the confines of his home are being enabled. Kerala is a part of this providing the service of a panel of doctors in various departments. If you have any doubts or difficulties in seeing a doctor under this scheme, you can contact disha helpline 1056.

Is there any fee to use the E Sanjeevani Portal for doctor consultation?

No, you need not to pay anything. This service is totally free.

What are the requirements for the patient to use this service efficiently?

Users must have a laptop or a personal computer with a web camera connected with Internet. You need to use Chrome or Firefox browser.dddd

What is the validity of the token?

Once you generate the token for a doctor consultation, it automatically expires after consultation. Also, if you didn’t use it on the day of generation, in that case also, it expires

Can i use this service on my mobile phone?

eSanjeevaniOPD is yet a web-application, however, it’s development has been based on responsive web design approach. Hence eSanjeevaniOPD is expected to respond to the user’s behaviour and environment based on screen-size, platform and orientation. It is possible to use eSanjeevaniOPD on large screen tablets and smartphones.


Source of above information

esanjeevani opd.How to Claim Telemedicine Consultations under Your Health Insurance Policy in India ?

With no development of the vaccine yet, people are still bound to practice social distancing as it is the only possible way to stay safe in these critical times. Offices are functioning from home, school, and colleges are shut, and those who are ill are resorting to telemedicine. With the onset of the new normal, the technology-driven era has surely made things simpler during the pandemic. The rising number of COVID-19 cases has let people avoid visiting hospitals and clinics. Instead, they are adopting for online consultation with Doctors via platforms like Practo, Ask Apollo, Meddo, and clinic.

To add some relief to the distressed policyholders, the Insurance Regulatory and Development Authority of India (IRDAI) has announced some major reliefs on Thursday. Insurers that offer outpatient departments have now been asked to pay the costs of telemedicine as well.

These guidelines will be applicable to the products that are filed after October 1, 2020. According to the regulator’s circular, if the policy contracts of all the existing health insurance products are not in agreement with the issued guidelines, they shall be modified as and when they are due for renewal, from April 1, 2021.

What is Telemedicine?

 Telemedicine is consulting doctors via electronic or digital media for healthcare services. According to Telemedicine Practice Guidelines by the Ministry of Health and Family Welfare website, ‘The delivery of health care services, where distance is a critical factor, by all health care professionals using information and communication technologies for the exchange of valid information for the diagnosis, treatment, and prevention of disease and injuries, research and evaluation, and for the continuing education of health care providers, all in the interests of advancing the health of individuals and their communities.’

Who can claim for Telemedicine?

 The process is seeking importance, citing the social distancing norms in today’s times. In view of this, policyholders can now take benefits of their insurance cover if they have opted for an OPD cover. This should be considered by the beneficiaries as most of the base cover plans do not cover OPD charges.

The relaxation has provided relief to many policyholders as patients suffering from mild coronavirus symptoms can take treatment at home with the online advisory of the doctors. This move will not only prevent the spread of the disease but will also save a lot of money from the hospital expenses.

According to the regulator, the norms that are applied with sub-limits, monthly or annual limits specific to a policy cover, should be applied to telemedicine claims as well. Naval Goel, CEO and founder, PolicyX, an online insurance marketplace, said, “Limits on telemedicine will depend on the cover opted by the consumer and will be the same as the limit on OPD consultation in the policy.”

In view of providing more relief to the distressed policyholders, IRDAI has also ruled out the consideration of the cost of pharmacy and consumables, implants and medical devices, and diagnostics for general and standalone health insurers. The guidelines for the same were also published by the regulator early this year.

The draft addressed the sub-limit on rooms. If the policyholders employ a room that has a higher tariff, then the applicable proportionate deductions will not include the cost of the listed expenses.

Bhaskar Nerurkar, head of health claims from Bajaj Allianz General Insurance Co Ltd., was quoted as saying “The regulator has asked insurers to define the associated medical expenses which will be deducted proportionately. Insurers will have to negotiate with the healthcare providers in their network to see that the increase in rates of the associated costs due to change in room category are under control.”

Until now, the proportionate deductions were applied to all costs by the insurer when the policyholder occupied room with a higher tariff. This will change with the current change in norms because consumables, implants, and diagnostics cannot be part of proportionate deductions.

Guidelines issued by IRDAI on telemedicine for all general and health insurers

 1. Medical Council of India has allowed registered Medical Practitioners to offer healthcare via telemedicine, as per the circular ‘TeleMedicine practice guidelines’ on March 25, 2020.

2. It states that the insurers have to allow telemedicine and pay the consultation fees of the medical practitioner according to the terms and conditions of the policy contract.

3. Healthcare services offered via telemedicine shall be in compliance with the Telemedicine Practice Guidelines issued on March 25, 2020.

4. Provision of allowing telemedicine needs not to be filed separately. It shall be the part of the claim settlement of the policy of the insurers.

Source of this information is here

IRDA Guidelines websitelink –

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What Meena Ganesh thinks about Telemedicine in India

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MD and CEO, Portea Medical

Here is what Meena Ganesh thinks about Telemdicine in India

Telemedicine and remote consultations – Telemedicine is a great fit for the current scenario where a physical visit to a medical facility can lead to infections especially among the elderly and those with weak immunity. Although, this safe and swift mode of consultation has been around for many years now, it is only now that we are seeing a mass adoption. When managed efficiently, it can be a real transformational practice in terms of patient consultations and follow ups. In a country starved of qualified doctors, telemedicine serves as a force multiplier and is economical for patients as they don’t need to travel to a medical facility for even a basic consultation. Today, there are digital thermometers, blood sugar and blood pressure measurement devices, heart rate and pulse monitors etc., which can help in checking vitals and communicate the same to the doctor during a tele-medicine consultation. Thanks to smartphone access and high-speed internet even in remote areas, all places are connected with each other round the clock. The heartening thing is that people are now becoming aware of the telemedicine process and in the years ahead, it will play a crucial role in delivering medical consultations across India.

Remote monitoring – The second core area where technology has come to fore in improving healthcare delivery and helping the medical professionals in handling the pandemic crisis has been remote monitoring. Remote monitoring has ensured that COVID-19 patients can be managed at home without the risk of complications. It can also facilitate care for conditions ranging from chronic diseases to recovery from acute episodes of care. The policy changes introduced during the pandemic have ensured that conditions are ripe for adoption of remote monitoring.

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Delhi government’s ambitious cloud-based Health Information Management System (HIMS), which is likely to be launched in August, will have a tele-advisory component at a later stage. As a part of the project would be a mobile app and a 24×7 centralised helpline number supported by a 50-seater call centre with trained responders to answer queries related to healthcare facilities. The department of health and family welfare would provide the tele-advisory service using this helpline.

During the implementation phase, the department would also be offering non-emergency tele-advisory services at broadly two levels. Apart from the trained call centre staff attending to general healthcare requests at the first level, the second level would have dedicated healthcare staff, on a need basis, during a specific time of the day.

The tele-advisory service would be provided by a panel of healthcare staff, primarily including nurses, paramedics, etc nominated by Delhi government. The escalation matrix would include junior and senior doctors, hospital administration, department of health and family welfare officials and even the health minister and chief minister, if the resolution of a call requires it.

If a person calls the proposed helpline for emergency cases, the staff will connect them to ambulance services of Centralised Accident & Trauma Services. In emergency situations, they would be connected to the emergency department of the nearest government hospital or healthcare facility. This would be possible thanks to the geo-location facility that would be available at the call centre.

The scope of non-emergency services of the helpline would vary and range from providing information of all health service providers, healthcare facilities, diagnostic service centres, schedule of doctors and their availability, service availability, etc, to registering complaints about people, healthcare institutions, deficiency of service, negligence, corruption, etc.

Coming to medical advice, the helpline responders would be trained to provide information or advice on chronic illnesses like asthma, diabetes, heart issues, etc, or even general well-being and healthy living tips. Keeping Covid-19 in mind, the responders would also provide information, precaution and response to health scares and other local or national epidemics.

The responders would also function as basic health and symptoms checkers, but this would be limited only to initial assessment, advice related to flu and general illness, pregnancy and related best practices for maintaining good health of mother and child, etc. They would also provide first aid information and advice related to general hygiene good practices, apart from any other general health or service-related information, suggestions, inputs, feedback, etc.

In future, the services would cover general advice on stress, depression, anxiety, post trauma recovery (non-critical), HIV/ AIDS, reproductive tract infections, including sexually transmitted infections, epidemic, pandemic, etc related precautions and good practices.

The callers would need to be mandatorily verified, which may include voice verification as implemented by certain banks. The health helpline would adhere to data privacy, data sharing and related legal provisions based on Data Protection Bill and related guidelines or as defined by Delhi government.

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